|
|
|
|
|
|
Telus lies
|
Feb 1st, 2010 at 10:42pm |
I've experienced bad service from Telus - both technical and from actual people - more times than I can count. But I've never had them directly lie to me to get me into a contract. Or so I thought. Turns out, they did.
In June 2009 my 3-year contract with Telus ran out. I called to ask about renewing, and long story short they told me if I renewed with them, I could get a $25/month unlimited data plan. I agreed.
I went to pick out a new phone (I went with a Blackberry) and sign a new contract. They couldn't renew my plan, they had to give me a new type of plan and then add new features for free. I was worried that they would jack up the charges later on. "Don't worry," they said. "We won't do that." Concerned nonetheless, I had them write on the contract that my monthly plan was the plan plus features plus data for the named prices. I still have my copy of the contract.
Today I was told by Telus that the unlimited data plan I had been promised for renewing with them was now going up by $5. This is a classic bait-and-switch: get someone to sign a contract for one plan, then jack up the prices. I spoke to a representative on the phone who basically confirmed that Telus can raise their rates at any time for any reason; the only thing the 3-year contract does is require me to stick with them to receive the shafting.
Things had been looking up - I was very happy with Telus for the past 9 months. No longer.
The moral of the story is never sign a contract with Telus.Comments:
No comments for this post.
|
|
|
|
- Word of the Day
- obfuscate
To make so confused or opaque as to be difficult to perceive or understand.
- [archives]
|
|
|
